CANADA FINE PARTS AND SUPPLIES INC
Commitment to Clients - Clients First

We understand that to be of service to you we need to understand your business objectives, expectations,
organization and industry. We pride ourselves on being strong advocates, as well as problem solvers.
Your challenges and opportunities are often time-sensitive and we strive to comply with deadlines. We will
inform you as to what is achievable in a given time frame. Should a problem or question arise, we will notify
you promptly.

These are our commitments to you. If at any time we disappoint you, please let us know. It is only through your
valuable feedback that we can serve you even better. Feel free at any time to call our managing director,
Anthony Tang @ 416-644-8717 or Mike Wang @ 416-452-1811.



My Pledge to Clients
by Anthony Tang on December 18, 2009

I may not do everything right, but will always welcome criticism and keep at it until the job is done right.
I will put my best effort into every order, large or small.
I will meet or beat your deadlines.
I will keep you informed of your order’s status, even if the update is simply to say I’m still working on it.
I will respond to emails and phone calls the same day or next day at the latest.
I will do my best to communicate in plain English rather than confuse you with jargon.
I will maintain utmost confidentiality of the work we do together.
Every business is different, so I’m sure your list will be different. Why did I craft this pledge? Because I think
clients and potential clients deserve to know what to expect. Because these promises are what every client
deserves. Because putting it in writing gives me another reason to follow through.